--- title: How to configure your schools proxy settings description: If a green box has appeared during login, you need to configure your proxy settings, often after your password has changed. --- [Skip to content](https://knowledge.readcloud.com/how-to-configure-your-schools-proxy-settings#main-content) English Show submenu for translations [Contact us](https://knowledge.readcloud.com/kb-tickets/new?hsLang=en) ![ReadCloud Logo](https://knowledge.readcloud.com/hs-fs/hubfs/ReadCloud%20Logo.png?width=230&height=35&name=ReadCloud%20Logo.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://knowledge.readcloud.com/kb-tickets/new) - [ReadCloud](https://www.readcloud.com/) [ReadCloud](https://www.readcloud.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.readcloud.com/?hsLang=en) 2. [Troubleshooting Issues](https://knowledge.readcloud.com/troubleshooting-issues?hsLang=en) 3. [Logging In](https://knowledge.readcloud.com/troubleshooting-issues?hsLang=en#logging-in) # How to configure your schools proxy settings ## If a green box has appeared during login, you need to configure your proxy settings, often after your password has changed. ### Check and configure your network proxy settings Some schools (often government schools like EQ schools) use a proxy server (a fancy name for a gatekeeping service) to make sure you have internet access when in ReadCloud and the right person is authenticated by the school network. Your proxy needs to be configured correctly on the ReadCloud app so that when you login to ReadCloud with your school credentials, the app lets you in. Your login process is the same however you may need to update or add your proxy credentials  You may see the following box appear the **first time you login to ReadCloud or after you have updated your school password** (which often gets reset every 90 or 180 days).  ![proxy](https://knowledge.readcloud.com/hs-fs/hubfs/proxy.png?width=300&height=265&name=proxy.png) To continue to have internet access through ReadCloud,  you just need to update your school credentials, then click **Save**.  ### I accidentally pressed "Cancel" and skipped this step - what do I do? Don't fret - you can still update your proxy credentials from your ReadCloud Bookshelf. Login to ReadCloud with your school email and default password (your teacher or ReadCloud school administrator can provide you with this.  #### Windows  From your ReadCloud bookshelf, click on the Settings cog ![](https://knowledge.readcloud.com/hs-fs/hubfs/image-png-Aug-27-2021-05-27-47-50-AM.png?width=19&name=image-png-Aug-27-2021-05-27-47-50-AM.png) on the bottom left corner, and select “Network” and a grey window will appear. ![](https://knowledge.readcloud.com/hs-fs/hubfs/image-png-Aug-27-2021-05-24-54-94-AM.png?width=187&name=image-png-Aug-27-2021-05-24-54-94-AM.png) Click on **“Set school network/ Proxy details”** and a green login window will appear. ![](https://knowledge.readcloud.com/hs-fs/hubfs/image-png-Aug-27-2021-05-25-53-57-AM.png?width=284&name=image-png-Aug-27-2021-05-25-53-57-AM.png) Please enter your school email and network password and click** “Save” ** ![](https://knowledge.readcloud.com/hs-fs/hubfs/image-png-Aug-27-2021-05-26-19-61-AM.png?width=300&name=image-png-Aug-27-2021-05-26-19-61-AM.png) #### MacOS The first time you click on an Interactive tile within ReadCloud (eg. Jacaranda LearnOn, Oxford Digital, Cambridge Go, Pearson Places etc) a Proxy Server Box will appear. ![proxy](https://knowledge.readcloud.com/hs-fs/hubfs/proxy.png?width=300&height=265&name=proxy.png) Just enter your school ID which is the first half of your email address without the @ and domain (e.g. **jsmit34@eq.edu.au** becomes **jsmit34**) and your current school password.  - [Getting Started](https://knowledge.readcloud.com/getting-started?hsLang=en#main-content) - [Logging into ReadCloud](https://knowledge.readcloud.com/getting-started?hsLang=en#logging-into-readcloud) - [Accessing Content](https://knowledge.readcloud.com/accessing-content?hsLang=en#main-content) - [Content and Resources](https://knowledge.readcloud.com/accessing-content?hsLang=en#content-and-resources) - [LMS and Other Tools](https://knowledge.readcloud.com/accessing-content?hsLang=en#lms-and-other-tools) - [Publishers Specific Instructions](https://knowledge.readcloud.com/accessing-content?hsLang=en#publishers-specific-instructions) - [Using ReadCloud](https://knowledge.readcloud.com/using-readcloud?hsLang=en#main-content) - [Navigating the Bookshelf](https://knowledge.readcloud.com/using-readcloud?hsLang=en#navigating-the-bookshelf) - [Using the eReader](https://knowledge.readcloud.com/using-readcloud?hsLang=en#using-the-ereader) - [Uploading material with the Content Manager](https://knowledge.readcloud.com/using-readcloud?hsLang=en#uploading-material-with-the-content-manager) - [Troubleshooting Issues](https://knowledge.readcloud.com/troubleshooting-issues?hsLang=en#main-content) - [Logging In](https://knowledge.readcloud.com/troubleshooting-issues?hsLang=en#logging-in) - [Accessing Content](https://knowledge.readcloud.com/troubleshooting-issues?hsLang=en#accessing-content) - [Orders, Billing and Booklists](https://knowledge.readcloud.com/orders-billing-and-booklists?hsLang=en#main-content) - [HeadStart and Back to School](https://knowledge.readcloud.com/orders-billing-and-booklists?hsLang=en#headstart-and-back-to-school) - [The Admin Console and Super Users](https://knowledge.readcloud.com/orders-billing-and-booklists?hsLang=en#the-admin-console-and-super-users) - [King's InterHigh](https://knowledge.readcloud.com/orders-billing-and-booklists?hsLang=en#kings-interhigh) [![Chill listening crop-3](https://knowledge.readcloud.com/hs-fs/hubfs/Asset%203.png?width=24&height=24&name=Asset%203.png "Chill listening crop-3")](https://readcloud.com) ReadCloud Knowledge and Help Centre Copyright © 2026, ReadCloud