---
title: Troubleshooting Issues | Knowledge Base
description: Problems logging in, missing content or having difficult accessing resources? Check out these guides to help you solve any issues with ReadCloud!
---

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1. [Knowledge Base](https://knowledge.readcloud.com/)
2. [Troubleshooting Issues](https://knowledge.readcloud.com/troubleshooting-issues)

# Troubleshooting Issues

 Problems logging in, missing content or having difficult accessing resources? Check out these guides to help you solve any issues with ReadCloud!

## Logging In

- [How to configure your schools proxy settings](https://knowledge.readcloud.com/how-to-configure-your-schools-proxy-settings)
- [(MacOS) I am receiving an error that ReadCloud doesn't have access to directory](https://knowledge.readcloud.com/i-am-receiving-an-error-document-folder-access)
- [The app is telling me I have exceeded Device Limits - what does this mean?](https://knowledge.readcloud.com/the-app-is-telling-me-i-have-exceeded-device-limits-what-does-this-mean)

## Accessing Content

- [I'm having trouble accessing the publisher's online interactive content (ie. Pearson Places, Oxford Digital, Cambridge Go, etc).](https://knowledge.readcloud.com/im-having-trouble-accessing-the-publishers-online-interactive-content)
- [I am missing the resources I need or I have the wrong content for my class - what can I do?](https://knowledge.readcloud.com/why-cant-i-see-the-resources-i-need-for-my-subject-class)
- [Why are my eBooks ‘locked’?](https://knowledge.readcloud.com/why-are-my-ebooks-locked)

- [Getting Started](https://knowledge.readcloud.com/getting-started#main-content)

    - [Logging into ReadCloud](https://knowledge.readcloud.com/getting-started#logging-into-readcloud)
- [Accessing Content](https://knowledge.readcloud.com/accessing-content#main-content)

    - [Content and Resources](https://knowledge.readcloud.com/accessing-content#content-and-resources)
    - [LMS and Other Tools](https://knowledge.readcloud.com/accessing-content#lms-and-other-tools)
    - [Publishers Specific Instructions](https://knowledge.readcloud.com/accessing-content#publishers-specific-instructions)
- [Using ReadCloud](https://knowledge.readcloud.com/using-readcloud#main-content)

    - [Navigating the Bookshelf](https://knowledge.readcloud.com/using-readcloud#navigating-the-bookshelf)
    - [Using the eReader](https://knowledge.readcloud.com/using-readcloud#using-the-ereader)
    - [Uploading material with the Content Manager](https://knowledge.readcloud.com/using-readcloud#uploading-material-with-the-content-manager)
- [Troubleshooting Issues](https://knowledge.readcloud.com/troubleshooting-issues#main-content)

    - [Logging In](https://knowledge.readcloud.com/troubleshooting-issues#logging-in)
    - [Accessing Content](https://knowledge.readcloud.com/troubleshooting-issues#accessing-content)
- [Orders, Billing and Booklists](https://knowledge.readcloud.com/orders-billing-and-booklists#main-content)

    - [HeadStart and Back to School](https://knowledge.readcloud.com/orders-billing-and-booklists#headstart-and-back-to-school)
    - [The Admin Console and Super Users](https://knowledge.readcloud.com/orders-billing-and-booklists#the-admin-console-and-super-users)
    - [King's InterHigh](https://knowledge.readcloud.com/orders-billing-and-booklists#kings-interhigh)

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